Laithwaites Wine HK
Laithwaites Wine UK
Laithwaites Wine US
LW Wine People AU
Frequently Asked Questions
常見的問題
Below are answers to the most common questions from customers.
以下是對顧客們常見問題的答覆
Please call (852) 3071 5086 if you need any further assistance.
請致電(852) 30715086了解更多詳情。
HOW TO ORDER
如何訂購
- Q. What are your opening hours?
A. You can browse and order from this website 24-hours a day, every day of the year. Laithwaites Wine’s customer service team can be reached between 9am - 5pm HK time during the week and between 9am and 3pm on Saturdays.
你們的營業時間是 ﹖
您可24小時於網上瀏覽及訂購我們的產品，年中無休。Laithwaites Wine顧客服務團隊的服務時間是星期一至五早上9時至下午5時，星期六早上9時至下午3時。 - Q. Is there a minimum order?
A. Yes, we ask that your order is 6 or more bottles or totals over $800. Delivery is free.
是否設有最低的訂貨數量或訂單金額 ﹖
所有訂單最低的訂貨數量需為6瓶或以上，或總消費HK$800以上。送貨費用全免。 - Q. How to order online?
A. When you see a wine or case that you like the look of, click 'Add to Basket'; you can then continue to look for other wines to add to your basket in the same way. At the top of the screen you'll notice you can click on ‘view basket’ at any point to review what you have added - if you change your mind you can remove an item by clicking on 'remove'. When you are happy that you have made your selections you simply need to click on 'Checkout' where you will need to enter your payment and delivery details, or login.
如何於網上訂購﹖
若您有興趣購買我們的產品，請先選擇該產品然後按「加入購物藍」，您便可以繼續瀏覽其他產品，及將心水之選加入購物藍。您可於螢幕的上端選擇「查看購物藍」，隨時查詢自己所選擇了的產品，如您改變主意，可選擇「剔除」那些產品。若您已完成選購，請登入個人賬戶，輸入付款及送遞細節，然後「結賬」。 - Q. What if I make an error in my order?
A. Don’t worry if you make a mistake. For all completed orders we will send an e-mail confirmation. If you would like to make a change to your order simply respond to your confirmation e-mail or contact our customer service team on (852) 3071 5086 quoting your order reference number.
如於訂購後需要更正訂單資料，如何處理﹖
不用擔心。當您完成選購產品之後，我們會發送一個電郵以確定您選擇的產品，若您想更改任何項目，可直接回覆該電郵，或致電(852) 3071 5086，向我們的顧客服務團隊提供您的訂單號碼以便查詢。
- Q. Where do you deliver to?
A. Your wine can be delivered to all home or office addresses in Hong Kong, Kowloon and New Territories. Delivery is not available to outlying islands including Lamma Island, Cheung Chau and Lantua Island (except Tung Cheung, Chep Lap Kok and Discovery Bay) or restricted areas. The delivery service to Ma Wan is limited to 10am to 4pm weekdays due to restricted access after 4pm
For Discovery Bay orders please contact our customer service team who will process your order and then contact the ferry service to arrange the next available delivery date. Orders cannot be taken for international delivery.
您希望把產品送遞至哪處﹖
我們送遞服務的覆蓋範圍包括港島、九龍、及新界任何地方，但不適用離島如南丫島、長洲、及大嶼山(東涌、赤臘角及愉景灣除外)，及受限區域。產品送達至馬灣的服務時間是星期一至五早上10時至下午4時，下午4 時後則禁止進入。 如欲將產品送遞至愉景灣，請聯絡我們的顧客服務團隊，以安排渡輪於翌日把產品送往至目的地。我們暫不提供海外訂購及送遞服務。 - Q. How much does delivery cost?
A. Delivery is free of charge
送遞服務的費用是多少﹖
費用全免 - Q. How long does it take?
A. 95% of orders are despatched within 24 hours of submission and normally delivered within a week.
送遞服務需時多久﹖
95%的訂單都可於確認訂單後24小時之內處理，產品會在一個星期之內送到目的地。 - Q. When will my wine be delivered?
A. Delivery is available from 9am to 6pm, Monday to Saturday, excluding public holidays.
訂購了的產品會於什麼時間送達﹖
我們送遞的時間為星期一至六早上9時至下午6時，公眾假期除外。 - Q. What if I’m not at home my wine is delivered?
A. We will attempt to deliver your wines on the date you specify. Our delivery courier will contact you on the day of delivery (usually 1 hour before arrival) to ensure someone is available to receive the wines. If we are unable to deliver for any reason we will contact you by telephone the following business day to arrange an alternative delivery date
若產品送遞時我不在家，怎辦﹖
我們會盡量安排於您指定的日子內送遞產品，送遞員會於產品到達前1小時聯絡您，以確保有人接收產品。若我們不能夠於指定時間內送遞產品，我們會於下一個工作天致電閣下，再安排另一個日子將產品送遞。
- Q. Which cards do you accept?
A. Laithwaites Wine accepts Visa, Mastercard and American Express.
您們接受什麼信用卡付款﹖
Laithwaites Wine接受Visa, 萬事達卡(Mastercard) 及美國運通信用卡(American Express)。
- Privacy: Direct Wines Ltd including Laithwaites Wine complies with all Hong Kong privacy laws. Information you provide (address, email, phone number) is used for billing, delivery and to inform you of future offers. We may share your information with carefully screened companies. If you don’t wish to receive information from these companies, call (852) 3071 5086. Records held by us are available for inspection by contacting us and verifying your identity. Direct Wines Ltd companies, staff and third parties with permitted access to your information are required to observe our confidentiality obligations. To avoid future offers, call (852) 3071 5086 or email info@laithwaiteswine.hk. For full a privacy policy visit laithwaiteswine.hk.
私隱：Direct Wines Ltd包括Laithwaites Wine將遵照香港私隱條例。您提供的資料包括地址、電郵、電話會用作付款、送遞及推介產品之用，我們亦有可能將您的資料提供給經挑選過及適合的公司。如您不欲收到這些公司的來推廣資料，請致電(852) 3071 5086。您亦可以向我們查證資料及確認身份。凡有權讀取您個人資料的人仕，包括Direct Wines Ltd 旗下的公司、員工及第三者，亦需要遵守私隱條例。如不欲收到本公司任何推廣的來電，請致電(852) 3071 5086或電郵至info@laithwaiteswine.hk。您可登入laithwaiteswine.hk查看私隱條例的全版。
- Every wine is covered by the Laithwaites Wine guarantee of enjoyment and Laithwaites Wine
will refund or replace wines that do not meet your expectations. If you don’t enjoy
any of the wines or you suspect that they may be affected by a quality issue please
Contact Us. A friendly wine adviser will be more than happy to resolve the matter
to your full satisfaction.
Should you need to return any wine to us you should Contact Us to arrange a collection. We will then contact you to arrange collection and will usually collect within four days. If you need to be refunded for the case we will ensure that this happens when the collection is arranged. If you have any queries about a refund please Contact Us.
Laithwaites Wine確保每一瓶酒都能令您滿意，如您發現產品不能達到您的要求，我們亦樂於為您提供更換或退款服務。若您對我們的酒不滿意或有任何品質上的問題， 請聯絡我們 ，我們的專家會為您解答疑難，確保產品能達到您的要求。 若您要求退回產品，請通知我們以作安排，我們會聯絡您及於4天之內回收產品。若您要求退款，我們會先回收產品，再進行退款。如有任何查詢， 請聯絡我們。
DELIVERY TO YOUR HOME OR OFFICE
送遞至住宅或公司
HOW TO PAY
如何繳款
PRIVACY POLICY
私隱條款
GUARANTEE & REFUNDS
保證及退款
